(1) A Data Principal shall have the right to have readily available means of grievance redressal provided by a Data Fiduciary or Consent Manager in respect of any act or omission of such Data Fiduciary or Consent Manager regarding the performance of its obligations in relation to the personal data of such Data Principal or the exercise of her rights under the provisions of this Act and the rules made thereunder.
(2) The Data Fiduciary or Consent Manager shall respond to any grievances referred to in sub-section (1) within such period as may be prescribed from the date of its receipt for all or any class of Data Fiduciaries.
(3) The Data Principal shall exhaust the opportunity of redressing her grievance under this section before approaching the Board.
Digital Personal Data Protection Act, 2023
Section 11 Right to access information about personal data
Section 12 Right to correction and erasure of personal data
Section 13 Right of grievance redressal
Section 15 Duties of Data Principal
Section 16 Processing of personal data outside India
Section 18 Establishment of Board
Section 19 Composition and qualifications for appointment of Chairperson and Members
Section 20 Salary, allowances payable to and term of office