Updated August 2026

Jammu & Kashmir Police FIR Online: File Complaint, e-FIR Information & Track Status

Use current J&K Police citizen services to report a complaint, understand when information can lead to FIR registration, and know your rights under Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023.

File a Complaint with Jammu & Kashmir Police Online

Jammu & Kashmir Police provides digital citizen services through its official website and citizen-service platforms. Citizens can report complaints online and use police services without relying on outdated third-party login links.

Official J&K Police Website Official JKeCOP App MHA Digital Police Portal J&K Police Citizen Services
Complaint and FIR are not identical. Filing an online complaint, grievance or citizen-service request does not by itself mean that an FIR has been registered. FIR registration depends on whether the information discloses a cognizable offence and on the procedure prescribed under the BNSS.

Steps to Submit a Police Complaint Online

  1. Open an official J&K Police service. Start from the official J&K Police website, JKeCOP citizen app, or the J&K Citizen Services portal.
  2. Choose the complaint/citizen-service option. Select the service for reporting a complaint or providing crime-related information.
  3. Register or sign in if required. Use your mobile number, account credentials or OTP as requested by the official portal.
  4. Enter accurate incident details. State the date, time, place, nature of the incident, persons involved and other relevant facts.
  5. Provide supporting material where permitted. Upload documents, photographs or other files only when relevant and requested by the official service.
  6. Submit and save the acknowledgement. Keep the complaint/reference number, date and any confirmation message for future tracking.
  7. Check whether an FIR number is subsequently generated. A complaint number and FIR number are different. Use the relevant J&K Police status service to verify FIR registration or complaint progress.

Latest Law: Section 173 BNSS, 2023

The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) replaced the Code of Criminal Procedure, 1973 for the new criminal-procedure framework and came into force on 1 July 2024.

Electronic information: Section 173 permits information relating to the commission of a cognizable offence to be given orally or by electronic communication to the officer in charge of a police station, irrespective of the area where the offence was committed. Where it is given electronically, it is taken on record on being signed by the person giving it within three days.

Zero-FIR principle

Section 173 expressly uses the phrase "irrespective of the area where the offence is committed." This supports registration/receipt of information without requiring the informant first to approach only the police station having territorial jurisdiction.

Free copy of recorded information

Under Section 173(2) BNSS, a copy of the information recorded under Section 173(1) is to be given forthwith, free of cost, to the informant or victim.

If the police station refuses to record information

Section 173(4) provides a statutory escalation mechanism where the officer in charge refuses to record information. The substance of the information may be sent in writing and by post to the Superintendent of Police concerned; the further statutory remedy before the Magistrate remains available where applicable.

Official law: Bharatiya Nagarik Suraksha Sanhita, 2023 - India Code.

Information to Keep Ready

  • Your name and reliable contact details.
  • Date, time and exact or approximate place of occurrence.
  • Clear description of what happened.
  • Names or descriptions of persons involved, if known.
  • Vehicle, mobile, document or property details where relevant.
  • Supporting documents, photographs, screenshots or other evidence where relevant.
  • Complaint acknowledgement/reference number after submission.

Do not upload unnecessary sensitive personal information. Follow the fields and instructions shown on the official portal at the time of filing.

Frequently Asked Questions

Can I file an FIR completely online in Jammu & Kashmir?

J&K Police offers online complaint and citizen-service channels. Whether the online submission itself results in FIR registration depends on the nature of the information and the legal process. Section 173 BNSS separately recognizes electronic communication of information about a cognizable offence, subject to signature within three days.

Is an online complaint the same as an FIR?

No. A complaint acknowledgement confirms submission of information. An FIR is the formal record of information relating to a cognizable offence under the applicable criminal-procedure law.

Can I report an offence outside the local police station's jurisdiction?

Section 173 BNSS states that information relating to a cognizable offence may be given irrespective of the area where the offence was committed. This reflects the Zero-FIR approach.

Is a copy of the FIR free?

Section 173(2) BNSS requires a copy of the recorded information to be given forthwith and free of cost to the informant or victim.

What is JKeCOP?

JKeCOP is the official citizen service app of Jammu & Kashmir Police. It is designed for reporting complaints, accessing emergency support, verification-related services and other police-citizen services.