Current Online Complaint Route
West Bengal Police operates a Citizen Portal under the CCTNS framework. The portal states that citizens can intimate a grievance or information to the local police station concerned. Users may need to register and log in before using available citizen services.
How to File a Traffic Complaint Online in West Bengal
- Open the West Bengal Police Citizen Portal.
Use the official Police Sohaiyota/Citizen Portal. - Register or log in.
New users may need to complete one-time registration and update their profile details. - Select the appropriate grievance or information service.
Choose the service that best matches the incident and police jurisdiction. - Describe the incident clearly.
Give the date, approximate time, place, vehicle number, route, description of the driver/vehicle and nature of the violation where available. - Upload supporting material if the portal permits.
Photos, screenshots or other relevant documents may help the authority identify the incident. - Submit and keep the acknowledgement.
Save the complaint/reference number and follow up with the concerned police station, SP or Commissionerate if necessary.
Traffic Issues You Can Report
| Type of issue | Useful details to include |
|---|---|
| Dangerous or rash driving | Vehicle number, location, date/time, direction of travel and description of conduct. |
| Traffic signal violation | Intersection/location, vehicle number, approximate time and supporting photo/video if lawfully available. |
| Taxi/auto refusal or excess-fare grievance | Vehicle number, pick-up point, destination, fare demanded and time of incident. |
| Bus or public-transport misconduct | Bus number/route, registration number, stop/location, time and description of conduct. |
| Use of prohibited horn / nuisance | Vehicle number, place and time; note whether the incident occurred near a silence zone. |
| Other traffic violations | Exact location, vehicle details and a brief factual description of what occurred. |
Emergency: When Not to Use an Online Complaint Form
Emergency Response Support System: 112
Police emergency: 100
Women Help Line: 1091 | Child Help Line: 1098 | Cyber Crime: 1930
West Bengal Police also lists an email channel for complaints to ERSS, West Bengal: ersswb@policewb.gov.in.
Current Traffic Law
Relevant provisions include Section 177 (general punishment), Section 178 (including refusal to ply contract carriage), Section 183 (excessive speed), Section 184 (dangerous driving), Section 185 (drunken driving), Section 192A (use of vehicle without permit), Section 194F (use of horns and silence zones), and Section 200 (composition of specified offences).
Whether an incident results in a challan, prosecution, warning or another action depends on the facts, evidence, jurisdiction and applicable statutory provision.
Complaint Against Police or Police Inaction in Kolkata
Kolkata Police operates a Public Grievance Cell at Police Headquarters, Lalbazar, for specific grievances against a member of Kolkata Police or a police station/unit under Kolkata Police jurisdiction. Complaints may be submitted through the methods stated by Kolkata Police, including email.
Find the Correct Police District or Commissionerate
West Bengal Police publishes a directory of police districts, commissionerates and specialised units. If the incident occurred outside Kolkata, use the concerned district or commissionerate website for local contact details and follow-up.
Official Legal & Police Links
Frequently Asked Questions
Can I file a West Bengal traffic complaint online?
Yes. Use the West Bengal Police Citizen Portal or the relevant police district/commissionerate's official citizen-service or grievance channel.
What information should I include?
Include the location, date and time, vehicle number if known, description of the incident and your contact details. Add supporting material where the official service permits it.
Should I use an online form in an emergency?
No. For immediate police assistance use 112 or the other emergency helplines published by West Bengal Police.
What law applies to dangerous driving?
Section 184 of the Motor Vehicles Act, 1988 deals with dangerous driving. Other sections apply depending on the particular violation.
What if the local police do not respond?
The West Bengal Police Citizen Portal advises citizens to remain in touch with the local police station or the office of the SP/CP of the district or commissionerate where response is delayed.