For incidents in Lucknow, online police services are provided through the Uttar Pradesh Police website and its CCTNS citizen-services system. This updated page replaces the old screenshot-based workflow and stale direct-login URLs with current official entry points.
Official UP Police Links for Lucknow
Can You Register an e-FIR Online for an Incident in Lucknow?
Yes, if the matter falls within the UP Police e-FIR facility. The current official UP Police website describes the e-FIR service as available for cases involving an unknown accused.
If the accused is known, or the matter is not accepted by the e-FIR workflow, use the appropriate complaint service or contact the concerned police station instead of selecting an incorrect unknown-accused category.
How to File an Online Complaint for Lucknow
The UP Police Citizen Services page lists Complaints among the District Police CCTNS services, alongside verifications, permissions and other services.
- Open the UP Police Citizen Services page.
- Select the District Police/CCTNS online-services link.
- Choose the complaint service displayed by the live portal.
- Create or use a citizen login if the current system requires authentication.
- Enter complete and accurate complaint details and upload supporting material where permitted.
- Save the complaint/reference number generated after submission.
Portal layouts and login requirements can change, so follow the live official form rather than old screenshots or an old direct CCTNS login address.
How to Find the Correct Lucknow Police Station
The UP Police homepage provides a Know Your Police Station facility. Use the current district and thana lookup to identify the appropriate police station.
How to View an Existing FIR Online
The official UP Police website currently provides Search and View your FIR, and its CCTNS page lists VIEW FIR. Use the current link displayed on the official website and provide the case details or authentication requested by the live portal.
Whether a record can be printed or downloaded depends on the live service, authentication and availability of the particular FIR.
Current Legal Position: Section 173 BNSS
The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) came into force on 1 July 2024. Section 173 is titled "Information in cognizable cases."
Section 173 recognises that information relating to a cognizable offence may be given to the officer in charge of a police station irrespective of the area where the offence was committed, including by electronic communication, subject to the statutory requirements.
Official law: Bharatiya Nagarik Suraksha Sanhita, 2023 - India Code.
Information and Documents to Keep Ready
Keep only the information relevant to the incident. Useful particulars may include:
What If the Portal Is Not Working?
Return to the official UP Police homepage or Citizen Services page and use the current service link. For complaints concerning CCTNS/e-FIR or technical issues, use the official UP Police Contact Us page. For an emergency requiring immediate police help, call 112.
Frequently Asked Questions
Can I register an FIR online with Lucknow Police?
UP Police provides an e-FIR facility for eligible cases. Its current official website states that e-FIR is available for unknown-accused cases.
Can I file an online complaint if the accused is known?
Use the appropriate District Police/CCTNS complaint service or contact the concerned police station rather than assuming that the unknown-accused e-FIR facility applies.
Can I view a Lucknow FIR online?
Yes. UP Police currently provides Search and View your FIR and a CCTNS View FIR route.
Should I use the old direct CCTNS login URL?
No. Use the current link supplied through the official UP Police or Citizen Services website because direct portal URLs may change.
Which law now governs electronic information to police?
Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 deals with information in cognizable cases and recognises electronic communication subject to statutory requirements.