After sending Legal Notice the Customer can file Consumer Complaint with District Consumer Dispute Redressal forum, if the supplier is not taking any action in the specific time period action after receiving the notice.
Sample format of legal notice to be send to Supplier in case of fraud or selling inferior quality goods:
Registered AD/UPC
Date:
The Proprietor
_______
Nehru Place
New Delhi-110 019
LEGAL NOTICE
Sir,
Under instructions and authority from our client M/s. ____________________,
Address_______________________________, we serve upon you the following legal
Notice.
1. That our client has purchased a New Computer system Intel Core I-3, Intel
Chipset Asus Motherboard, 4 GB RAM, ATX Cabinet, 1 TB Hard Disk, 16" LED, DVD RW,
Logitech Keyboard and Mouse, Beetel UPS for Rs. ______ vide your Delivery
Challan/ bill dated _______, for retail sale.
2. That the system started giving trouble on the very first day and due to this
the order received by our client was cancelled.
3. That our client has given the mother board of the system in your office for
replacement.
4. That after harassing our client for few days your staff has replaced the
motherboard by charging additional amount.
5. Since our client lost the order due to the malpractice of your staff, the
material was kept in stock.
6. That on _____________ our client got order for supply of computer system with
same configuration. When our client tried to switch own the system, it was not
working. Our client informed it to ___________ of your office and he told our
client to send the processor for replacement.
7. That when the engineer of our client opened the processor to give it for
replacement, it was surprising and shocking for our client, because your company
sold used and damaged processor by telling it as new and charged Rs. _________
as its price from our client.
8. That staff of our client approached Mr. _________ and your staff of your
office for replacement of the processor. Mr. _________ was behaving with the
staff of our client in a very rude manner and told that the processor has
physical damage and cannot be replaced.
9. That when our client told you that they have purchased new processor and not
used it even for a day and it is not possible to have physical damage. If there
is any physical damage, it means your company has supplied defective processor.
After long argument your staff collected the processor for replacement and
issued receipt No. _____dated ____________ and forcibly wrote as Intel CPU Dual
Core instead of Intel CPU Core I-3.
10. That our client received the replacement challan in good faith and waited
for a week. When our client approached you to collect the replaced processor on
__________ Mr. __________ told our client in a rude manner that the processor
will not be replaced.
11. That our client has noticed different type of un ethical business practices
in your company many times. For e.g. on ____________ our client has approached
you for purchase of 4 Core I3 processors and 3 Computer systems. Your staff has
inserted old Pentium Dual Core processor and assembled the system by saying it
as new I3 processor (Invoice No. ________ dated _________). When our client
approached you to replace the processor your staff refused to replace it and
charged Rs. _______/- extra per processor.
12. That it is also noticed that you are selling the product by issuing challan
cum bill form to evade VAT on every sale.
13. That our client and staff have spent many working hours and money to get the
Processor Replaced.
14. That your company has created unnecessary financial loss and mental pressure
to our client and damaged reputation of our client by breaking promises by which
our client has lost huge amount of business.
15. That you have committed cheating, fraud and breach of trust by supplying
old, used and damaged processor to our client and cheated our client by giving
false promises.
We, therefore, call upon you through this legal notice to refund Rs. _________/-
(i.e. cost of the Processor Rs. __________/- and other Expenses of Rs. ______/-
spent for conveyance and telephone calls) to our client with 13.50% interest
within a period of 7 days from the receipt of this legal notice failing which
our client shall be constrained to file civil as well as criminal complaint
against all the responsible directors and staff or your company in the court of
law, inform sales tax and other department about your tax evasion
methods/fraudulent accounting system and in that event you might be burdened
with all fees and risks which please note carefully.
You are further liable to pay a sum of Rs. ______/- as necessary cost and
expenses of sending the present legal notice to you.
Copy of this legal notice is also kept at our office for further ready reference
it required in future.
______ Associates, Advocates
_________, Advocate
Partner
Legal Notice Formats
Consumer Complaint
Anticipatory Bail
Bail Application
Police Complaint
Complaint to Police, format, to Register FIR under 154 CrPC in a Cheating case