AP Police Women & Child Complaint Online
File a women or child-related complaint online with Andhra Pradesh Police using the official Women & Child Safety Wing, Shakthi services and AP Police citizen facilities. These services can be used to report incidents, seek assistance, report missing children and access selected safety services.
How to File a Women or Child Complaint Online
-
Visit the Official Women & Child Safety Wing
Open the official Andhra Pradesh Police Women & Child Safety Wing website.
The portal currently provides a Give a Complaint facility and other services specifically relating to the safety of women and children.
-
Select "Give a Complaint"
Choose the Give a Complaint option from the available services.
Follow the instructions shown on the current website. Form fields and workflow may change as Andhra Pradesh Police updates the service.
-
Provide the Complaint Details
Provide accurate and relevant information about the incident, including where applicable:
- Name and contact details of the complainant.
- Details of the woman or child affected.
- Date and approximate time of the incident.
- Place where the incident occurred.
- Details of the person against whom the complaint is made.
- Description of the incident.
- Names and contact details of witnesses, if available.
- Supporting documents, photographs, screenshots or other relevant material, where uploads are permitted.
Share only information relevant to the complaint and avoid unnecessarily uploading sensitive personal information.
-
Submit and Save the Reference Number
Review the information and submit the complaint through the official portal.
If the system provides an acknowledgement, complaint number or reference number, save it carefully for future communication or tracking.
AP Police Shakthi Services
The Andhra Pradesh Police Women & Child Safety Wing - Shakthi provides a range of safety and support services for women and children.
What to Do in an Emergency
If a woman or child is in immediate danger, do not wait for an online complaint or acknowledgement.
- 112: Police emergency assistance.
- 181: Women Helpline.
- 1098: Child Helpline.
- 1930: Cyber Crime Helpline.
Can an FIR Be Registered Through an Online Complaint?
An online complaint and an FIR are not necessarily the same thing. A complaint submitted through a police portal may be treated as a petition, complaint or information requiring police action. Whether an FIR is registered depends on the facts and applicable law.
Under Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), information relating to the commission of a cognizable offence may be given orally or by electronic communication to the officer in charge of a police station, subject to the statutory requirements. Electronic information is to be signed by the person giving it within three days.
Section 173 also provides that a copy of the information recorded under the provision is to be given forthwith and free of cost to the informant or victim.
Special Protection for Women Reporting Sexual Offences
Section 173 BNSS contains specific safeguards where a woman reports certain offences under the Bharatiya Nyaya Sanhita, 2023 (BNS). The information is to be recorded by a woman police officer or another woman officer.
The provision also contains additional safeguards in specified circumstances involving temporary or permanent mental or physical disability, including recording at the person's residence or another convenient place of choice, with an interpreter or special educator where required, videography and subsequent recording of the statement before a Magistrate as prescribed by law.
Electronic Complaint and Zero FIR
Section 173 BNSS permits information relating to a cognizable offence to be given irrespective of the area where the offence was committed. This statutory framework supports the concept commonly referred to as Zero FIR, subject to the requirements of law and subsequent transfer to the police station having territorial jurisdiction.
A person should therefore not assume that a cognizable offence cannot be reported merely because the incident occurred outside the local jurisdiction of a particular police station.
If Police Do Not Register an FIR
If information discloses a cognizable offence but the officer in charge refuses to record it, Section 173 BNSS provides a statutory mechanism for approaching the Superintendent of Police through the prescribed means.
For serious offences involving women or children, preserve the complaint, acknowledgement, screenshots and other relevant records.
Report a Missing Child
The AP Police Women & Child Safety Wing provides a dedicated Report Missing Children service.
If a child is missing or believed to be in immediate danger, use the official missing-child reporting facility and contact 112 and 1098 without delay.
Family Counselling
The Women & Child Safety Wing website also provides a Family Counselling Request facility. The portal indicates that trained counsellors may contact the person regarding the selected issue.
A counselling request should not be treated as a substitute for reporting a cognizable offence or seeking immediate police protection where an offence or danger is involved.
Cyber Crime Against Women or Children
If the complaint concerns online harassment, cyberstalking, intimate-image abuse, online sexual exploitation, financial cyber fraud or another cybercrime, preserve relevant evidence such as:
- URLs
- Screenshots
- Messages
- Email headers
- Social-media profile details
- Telephone numbers
- Transaction details
- Photographs or videos
- Dates and times of relevant communications
For cyber incidents requiring urgent reporting, the AP Police Women & Child Safety Wing currently lists 1930 as the Cyber Crime Helpline.
Track Your Complaint
After submitting an online complaint, retain the complaint or reference number and acknowledgement generated by the particular AP Police service.
The tracking facility depends on the service through which the complaint was submitted. Use the Track or Status option provided on the same official portal or service.
The AP Police NRI Cell has a separate complaint-tracking facility for complaints submitted through that specialised service. For ordinary women and child complaints, use the tracking mechanism provided by the Women & Child Safety Wing or AP Police Citizen Services rather than the NRI Cell facility.
Important Points
- Use the official Andhra Pradesh Police website for submitting a complaint.
- The Women & Child Safety Wing - Shakthi portal is an important official resource for women and child safety matters.
- An online complaint does not automatically mean that an FIR has been registered.
- For cognizable offences, Section 173 BNSS governs the giving and recording of information, including electronic communication.
- A copy of information recorded under Section 173 is to be provided forthwith and free of cost to the informant or victim where applicable.
- Women reporting specified sexual offences have additional safeguards under Section 173 BNSS.
- In an emergency, call 112 rather than waiting for an online complaint to be processed.
- The current AP Police Women & Child Safety Wing lists 181 for women, 1098 for children and 1930 for cybercrime.
- Keep the complaint acknowledgement or reference number and copies of submitted documents.
- Do not upload unnecessary personal or sensitive information.