Mumbai Police provides an Online Complaint facility through its official website. Citizens can submit complaints electronically and provide information to the concerned police station. However, the general online complaint facility should not be treated as a universal substitute for visiting a police station to register every FIR.
Official Mumbai Police Online Complaint Websites
Use the official Mumbai Police website and the official Online Complaint page for the latest forms, requirements and instructions.
Mumbai Police Official Website - mumbaipolice.gov.in Mumbai Police Online ComplaintThe website also provides citizen services for published FIR searches, lost/found reports, missing-person information and related police services.
How to File an Online Complaint with Mumbai Police
Visit the Mumbai Police website
Open the official website and select the Online Complaint service, or use the direct Online Complaint page linked above.
Enter your personal details
The form may ask for your full name, contact number, email address, room/flat or street name, address, city, state, country and PIN code. The source page notes that supporting files may be uploaded, subject to the portal's current size limits.
Describe the complaint clearly
State what happened, the date and approximate time, place of occurrence, persons involved (if known), property details, witnesses and any other information useful for police action.
Upload supporting material
Where relevant and permitted, attach photographs, bills, written documents, screenshots, transaction records or other evidence connected with the complaint.
Complete the declaration and captcha
Certify that the information supplied is accurate and complete the captcha or other verification displayed by the current portal.
Submit and preserve the acknowledgement
Check the information before submission. Save a copy of the complaint and any reference or acknowledgement generated by the system.
Can You Register an FIR Online with Mumbai Police?
This needs a careful answer because the procedure changed after the BNSS came into force.
Electronic reporting under Section 173 BNSS
Section 173 BNSS deals with information relating to cognizable offences. Maharashtra Police has stated that information regarding a cognizable offence can be provided electronically and has implemented an e-Complaint module on its Citizen Portal. The prescribed process includes the complainant's signature within the applicable period before the electronic information is formally taken on record.
Mumbai Police's general Online Complaint facility
The current Mumbai Police Online Complaint page separately describes its general complaint facility as being for minor/non-cognizable complaints and advises citizens to contact the nearest police station for major cognizable crimes.
What to Do for a Major Crime
The source page notes that Mumbai Police displays 100 and 112 as emergency/control-room numbers. Police-station information is available through the Mumbai Police website.
How to View or Search a Published FIR Online
Mumbai Police lists "Search and View First Information Report" as a citizen service. Published FIR information is also available through the Maharashtra Police Citizen Portal.
Maharashtra Police Citizen Portal - Published FIR SearchAvailability depends on applicable publication rules and the information maintained in the police system. An FIR not appearing in public search results should not by itself be treated as proof that no FIR exists.
Mumbai Police Lost and Found Services
Mumbai Police also provides a Lost / Found facility for reporting lost articles or property where an FIR may not be required. If property has been stolen, the matter should be reported appropriately because theft is a cognizable offence.
Cyber Crime Complaints in Mumbai
Mumbai Police displays 1930 as the Cyber Helpline. For online financial fraud, act immediately, contact 1930 and use the appropriate official cyber-crime reporting mechanism.
Information to Include in an Online Complaint
Complainant details
- Full name
- Address
- Mobile number
- Email address
Incident details
- Date and time
- Place
- Nature of incident
- Sequence of events
Accused/suspect details
- Name/address if known
- Mobile or vehicle number
- Physical description
- Relationship with complainant
Property/evidence
- Make/model/serial number
- IMEI or registration number
- Approximate value
- Purchase bill, screenshots or other evidence
What Happens After Submitting an Online Complaint?
The complaint may be referred to the concerned police station. The complainant can be called for clarification or to give a statement, and may also be asked for additional documents, authentication/signature, original records or personal appearance.
Mumbai Police Online Complaint - Quick Guide
| Service | Online position |
|---|---|
| General online complaint | Available |
| Maharashtra Police e-Complaint | Available |
| Electronic reporting of cognizable offences | Recognised under Section 173 BNSS |
| Automatic FIR for every online complaint | No |
| Major cognizable crime | Contact police station promptly |
| Published FIR search | Available |
| Lost / Found reporting | Available |
| Cyber-crime helpline | 1930 |
| Emergency / control room | 100 / 112 |
Important Legal Update: CrPC Replaced by BNSS
The BNSS came into force on 1 July 2024 and replaced the CrPC. The provision concerning information relating to cognizable offences is now Section 173 BNSS. Older guides stating that an FIR can only be initiated through a physical visit should therefore be read in light of the current statutory framework and Maharashtra Police's electronic complaint implementation.
Frequently Asked Questions
Can I file an FIR online with Mumbai Police?
Electronic reporting of cognizable-offence information is recognised under Section 173 BNSS, and Maharashtra Police has implemented an e-Complaint mechanism. However, Mumbai Police's general Online Complaint facility is described for minor/non-cognizable complaints, while major cognizable crimes should be reported promptly to a police station.
Does an online complaint automatically become an FIR?
No. Submission of an online complaint does not automatically mean an FIR has been registered. The police must follow the applicable statutory and procedural requirements.
Do I need to visit a police station?
For a major cognizable crime, Mumbai Police advises contacting the nearest police station. Even after an online complaint, you may be called for clarification, statement, signature or other formalities.
Can I check an FIR online?
Yes. Mumbai Police and the Maharashtra Police Citizen Portal provide facilities for searching or viewing published FIRs, subject to publication rules and system availability.
What should I do if I am a victim of cyber fraud?
Act immediately. Mumbai Police displays 1930 as the cyber-crime helpline.